Refund policy
RETURN & REFUND POLICY
Last Updated: February 24, 2024
At Vault Cards Pro, customer satisfaction is our top priority. If you are not entirely happy with your purchase, you can request a return within 30 days of delivery.
30-Day Return Window You have 30 calendar days from the date your package arrives to initiate a return request. We accept returns for both defective products and change-of-mind purchases, provided the items meet our eligibility conditions.
Return Conditions & Eligibility To qualify for a valid return:
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The item must be returned within 30 days of the delivery date.
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Products must remain in their original, unused, and pristine condition.
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All sealed items, trading card packs, booster boxes, and collectibles must remain strictly unopened, untampered, and with all original factory seals fully intact.
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Proof of purchase (such as your order receipt or order confirmation number) must be provided.
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Items returned in opened, modified, damaged, or incomplete condition will not be accepted for a refund.
How to Request a Return To begin a return, please reach out to our team at:
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Email: support@vaultcardspro.com
Please include the following in your message:
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Order Number
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Full Name
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Specific Item(s) you wish to return
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Reason for the return request
Once our team reviews and approves your request, we will provide detailed instructions on where and how to send your shipment. Please do not mail items back without contacting us first.
Return Shipping Charges
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Customer Responsibility (Buyer's Remorse): For voluntary returns, exchange requests, or change-of-mind purchases, the customer is responsible for all return shipping costs. Original delivery fees are non-refundable.
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Store Responsibility (Defects / Errors): If you receive an incorrect product or an item damaged during transit, Vault Cards Pro will cover the cost of return shipping or offer a direct solution.
Refund Processing Upon receiving and inspecting your returned package, we will update you regarding the approval status of your refund.
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If approved, refunds are credited back to your original payment method.
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Processing typically takes 6 to 7 business days after the package arrives at our warehouse.
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Additional processing time may apply depending on your bank or credit card provider.
Damaged or Incorrect Orders Please review your package immediately upon arrival. If your item is incorrect, damaged, or defective, contact us right away at support@vaultcardspro.com with your order number and clear photos of the damage.
Non-Returnable Items The following products are strictly non-refundable:
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Opened trading card packs, packs with broken wrappers, or unsealed boxes.
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Items with removed or tampered factory seals.
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Products returned after the 30-day window.
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Items damaged or altered after successful delivery.
Exchanges & Order Cancellations
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Exchanges: We do not offer direct item exchanges. If you need a different item, contact us to return the original product (if eligible) and place a new order on our store.
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Cancellations: If you need to cancel an order, email us immediately at support@vaultcardspro.com. Once an order has entered order fulfillment or shipping, it cannot be canceled.
Contact Us
Vault Cards Pro
753 Sunland Park Dr
El Paso, TX 79912
United States
Email: support@vaultcardspro.com
Website: https://vaultcardspro.com/